Customer Service
Customer Service
Ordering Options
The following options exist to place an order:
· Online at http://www.germankidibooks.com
· By email to order@germankiddibooks.com
· By phone within the United States 770-452-1082 or from outside the United States +1-770-452-1082. Hours: 8am – 6pm EST Monday - Saturday
· By fax within the United States 404-745-8778 or from outside the United States +1-404-745-8778
· By mail to:
GERMANKIDDIBOOKS
4061 Ivey Gate
Atlanta, GA 30341
USA
Payment Options
We accept the following forms of payment:
· PayPal: MasterCard, Visa, American Express, Discover, eChecks, PayPal Balances, Bank Transfers
· Checks - mail only
· Electronic payment to our bank account (please ask for details)
Please note that merchandise will only be shipped after checks have been received and cleared. Make checks and electronic payments payable to GERMANKIDDIBOOKS.
Gift Services
Need the book as a gift? We are able to offer the following gift services:
Gift Messages
Just enter a gift message during checkout and we will write it on a gift card and include it with your package free of charge.
Gift Wrap
We are able to offer a gift wrapping for a flat charge of $2.95 for your order.
Packing Slip Only
All orders which include gift messages will be sent with a packing slip only. We will send a separate copy of the invoice to the billing address.
Please send us an Email at order@germankiddibooks.com or call us 770-452-1082 if you need something special for your gift from GERMANKIDDIBOOKS.
Shipping and Handling
GERMANKIDDIBOOKS ships most items via US Postal Service (USPS) Priority Mail. Most orders ship 2-3 business days after they are received.** Shipping rates are based on the value of your order.
US Shipments
Order Value Shipping Charges
$0.00 - $20.00 $5.95
$20.01 - $30.00 $6.95
$30.01 - $40.00 $7.95
$40.01 - $60.00 $8.95
$60.01 - $120.00 $10.65
$120.01 - $150.00 $15.00
$150.01 - $200.00 $19.00
$200.01 - $250.00 $24.00
$250.01 - $300.00 $35.00
International Shipments
Please send us an Email to order@germankiddibooks.com or call us at 770-452-1082 for international shipping rates.
** Please note: We cannot be responsible for USPS delays. If your order has not arrived within the specified amount of time, please contact us.
Sales Tax
For Internet sales, GERMANKIDDIBOOKS collects sales tax in the state of Georgia only. Sales tax is collected on all shipping and handling charges for orders shipped within Georgia.
Return Policy
If for any reason, you would like to return a book or other item, please send us an Email to order@germankiddibooks.com or call us at 770-452-1082
Product Availability
In Stock Products
Orders for in stock products usually ship within 2-3 business day.
Backorders
You will be notified from us immediately if an item in your order is on backorder. If this happens, you will be given the option to cancel this item if you don‘t want to wait until the item is available. We will try to give you the best estimate when the item will be available.
Privacy Policy
GERMANKIDDIBOOKS is the sole owner of the information collected on Germankiddibooks.com. GERMANKIDDIBOOKS collects information from our users at several different points on our website.
Registration
Registration is not necessary in order to use this website. However, registration is highly recommended so that we may provide a more personalized experience on our site. A user may register by selecting simply a username and password. Additional personal information such as address, phone number, e-mail address, and names and ages of children in the family is completely optional and may be added, modified, or removed by the user at any time.
Orders
Registration is required when placing an order. A user must provide contact information (such as name, email, and shipping address) and financial information (such as credit card number, expiration date). This information is used for billing purposes and to fill customer's orders. If we have trouble processing an order, the information is used to contact the user.
Information Use
We use the personal information we collect on the website for the following purposes:
· To determine likes and dislikes of our user population and develop appropriate and interesting content based on this information
· To select new products targeted to the interests of our user population
· To suggest articles, links, and products which may be of interest to the user based on past purchases, ages of children, or other personal information.
· To gauge the effectiveness of our website through evaluation of which pages are most and least visited.
Profile
We store information that we collect through cookies and log files to create a profile of our users. A profile is stored information that we keep on individual users that detail their viewing preferences. Consequently, collected information is tied to the user’s personally identifiable information to provide offers and improve the content of the site for the user. This profile is used to tailor a user's visit to our website and to direct pertinent marketing promotions to them. We do not share your profile with other third parties.
Cookies
A cookie is a piece of data stored on the user's computer tied to information about the user. We use both session ID cookies and persistent cookies. For the session ID cookie, once users close the browser, the cookie simply terminates. A persistent cookie is a small text file stored on the user's hard drive for an extended period of time. Persistent cookies can be removed by following Internet browser help file directions. For more information on cookies, see http://www.microsoft.com/info/cookies.htm
By setting a cookie on our site, users would not have to log in a password more than once, thereby saving time while on our site. If users reject the cookie, they may still use our site. The only drawback to this is that the user will be limited in some areas of our site. For example, the user will not be able to participate in any of our monthly drawings that take place or order online. Orders may still be placed via phone or e-mail Persistent cookies enable us to track and target the interests of our users to enhance the experience on our site. See the "Profile" section.
Log Files
Like most standard website servers we use log files. This includes internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, platform type, date/time stamp, and number of clicks to analyze trends, administer the site, track user's movement in the aggregate, and gather broad demographic information for aggregate use. IP addresses, etc. are not linked to personally identifiable information.
Special Offers and Updates
We send all new members a welcoming email to verify password and username. Established members will occasionally receive information on products, services, special deals, and a newsletter. Out of respect for the privacy of our users we present the option to not receive these types of communications. Please see the Choice and Opt-out sections.
Customer Service
We communicate with users on a regular basis to provide requested services and in regards to issues relating to their account we reply via email or phone, in accordance with the users wishes.
Legal Disclaimer
Though we make every effort to preserve user privacy, we may need to disclose personal information when required by law wherein we have a good-faith belief that such action is necessary to comply with a current judicial proceeding, a court order or legal process served on our website.
Security
This website takes every precaution to protect our users' information. When users submit sensitive information via the website, their information is protected both online and off-line.
If users have any questions about the security at our website, please send an email to order@germankiddibooks.com.
Identify and Address Verification During Ordering
We use third party software to verify a user's identity and address to when an order is placed. This allows us to minimize fraudulent purchases and ensure that a typographical error was not encountered during address entry. If we encounter an address discrepancy, we will contact the user for verification.
Correcting/Updating/Deleting/Deactivating
Personal Information
If a user's personally identifiable information changes (such as zip code, phone, email or postal address), or if a user no longer desires our service, we provide a way to correct, update or delete/deactivate users' personally identifiable information. Please send us an Email to order@germankiddibooks.com
Contact Information
If users have any questions or suggestions regarding our privacy policy, please contact us as follows:
Phone: +1-770- 452-1082
Fax: +1-404-745-8778
Postal Address: 4061 Ivey Gate, Atlanta, GA 30341, United States
Email: order@germankiddibooks.com
Website: www.germankiddibooks.com